Edmonton Walk-In Centre
Edmonton Walk-in Centre, Evergreen Primary Care Centre, 1 Smythe Close, Edmonton, N9 0TW
Tel: 0208 887 8355
Fax: 0208 887 8340

Complaints, comments and compliments

We value feedback from all our service users. However, if you have any concerns about any aspect of our service, please let us know. Speak to whoever you feel most comfortable with – the GP, our practice manager or our reception staff will all be happy to help.

In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can ask for a copy of our complaints procedure and complaints form. You can also use the electronic form in the "Send us feedback online" section. We will respond to all feedback with contact details. For more general comments and suggestions, please use the suggestions box in Reception.

Alternatively, you can complain to NHS England on 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays) or email: england.contactus@nhs.net or write to:

NHS England
PO Box 16738
Redditch
B97 9PT.

For further details about how to make a complaint to NHS England please visit the NHS England website.

http://www.england.nhs.uk/contact-us/complaint/

If you remain dissatisfied with the outcome, you may refer the matter to:

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Tel: 0345 0154033

www.ombudsman.org.uk

 

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